Freighting Policy

Freighting Charge

We make a single freight charge that applies to most order placed regardless of size or destination within New Zealand. This charge is $8.00 and in most cases does not cover the full cost of delivery. Action Martial Arts Supplies subsidise the cost for you making our delivery charge one of the most economical in the country.
This is added automatically for online orders but for Postal or telephone orders please add $8.00 to the cheque or to the money transfer to cover delivery.

Where a rural delivery charge is incurred and the purchaser has omitted to select the rural delivery option we reserve the right to add this charge to the invoice.

Deliveries in the immediate Rotorua area incur a lesser charge of $4.00 per delivery.

Exceptions and surcharges

Odd shaped or oversized packages that courier companies and NZ Post consider outside their normal size range and for which they make an extra charge.
These packages may include items like Bo, Naginata, Jo, and other long weapons, Mats, large punching bags & similar oversized items.
Deliveries to Rural addresses where we incur a surcharge
South Island deliveries cost us extra.
Some small parcels may be supplied by post, esp where a postal address is given. These items are not traceable.

Where we incur an extra charge this will be added to the invoice charge manually.

Delivery times

Orders are usually packed on a Sunday and despatched on a Monday.

Goods are then taken to the Fastway Couriers.

In the North Island Fastway promote a 24 hour service. For the South Island they advertise a 48 hour service. Sometimes deliveries can be a day or so outside these windows, depending on factors such as when the parcel gets to the depot, when the order is received (perhaps the office is unattended for a day or so) and so on.

Above times do not include weekends as couriers do not operate weekends. Fastway do not offer a same day service.

We suggest you allow one full week and if your parcel has not been received, please contact your local Fastway depot and if no joy please then contact us.

Accuracy of delivery

Orders placed via the website are more likely to be delivered on-time to the correct address as we have your details clearly recorded on the computer generated order form from prompted information supplied by you. We encourage all orders to be placed via the website for this reason.

Returned Goods

See returned goods policy for full detail.
Where we have made an error in supply we will cover the cost of freight to re-issue the correct goods once the returned goods are in our hands by prepaid return freight and are found to be in unused, resalable condition.

Where a selection error is made by a customer (wrong size or item selected etc) all replacement freight is to be covered by the customer at actual cost once the goods are returned to us and found to be in unused, resalable condition. When requesting a replacement, please return to Action Martial Arts Supplies via Fastway Couriers or to address shown on Main Page, together with a cheque for $8.00 and this is usually sufficient to enable exchange.

Updated 8/10/13