Action Martial Arts Supplies Ltd will adhere to the provisions of the Consumer Guarantees Act 1993 and other consumer legislation to fully protect it’s valued customers and to ensure clients are provided with adequate confidence in our products and services.
The onus is on the purchaser to make the correct selection.
We ask that due care is taken when browsing our products to ensure the correct selection is made for the intended purpose.
Product Information is provided on the sales page to assist buyers to buy the right product. Product care instructions shown on this website should be read to allow uniforms and weapons to give long service to the customer. Failing to care for a product in line with recommendations is not considered a product fault.
Inspect on arrival
All products should be inspected immediately upon receipt to ensure they have been supplied exactly as ordered and products are of the required quality (fabric weight, colour, robustness etc) for the intended use. If retained at this point it is assumed that in their opinion the customer accepts the goods as being suitable for the intended purpose (we have no control over the intended purpose).
Our Error
If the wrong product has been supplied (not as ordered), or if a manufacturing fault is identified they should immediately be returned, freight prepaid, to Action Martial Arts Supplies Ltd in original packaging and the product must remain unused. The product must not be worn or used in a training situation which would thereafter make it unsaleable. If in original condition either a credit will be issued or the product replaced at the discretion of Action Martial Arts Supplies Ltd at no additional cost to the buyer. We will pay re-issuing freight.
Customer error
Where there is no fault on the part of Action Martial Arts Supplies Ltd, but where there is a product selection error by the customer, ie wrong size or item ordered, a product may be accepted for replacement at the discretion of Action Martial Arts Supplies, providing it is unused and in resalable condition. Replacement will incur a 20% restocking fee to cover administration and handling/re-supply cost.
There is no obligation on the part of Action Martial Arts Supplies to accept a product for return where dissatisfaction is due to customer error, however we will work closely with you to replace the product with one that meets your requirements subject to the conditions above (restocking fee, all freight costs prepaid by the customer and returned product remains in original and saleable condition)
Manufacturer Error
We endeavour to supply quality goods correctly and in a timely manner. Errors are expensive for both ourselves and our valued customers so every effort is made to do things right.
In the rare event of a clear manufacturing or quality fault, or incorrect supply on the part of us, the product should be returned to Action Martial Arts Supplies Ltd, freight prepaid, for inspection to determine the cause of the fault. Where there is a recognised manufacturing fault the purchase price of the article will be offset against another identical/similar product selected by the customer and the item re-supplied, or if this is not possible the purchase price will be refunded.
Cancelled orders
An order is a legal and binding contract between the parties and once ordered the items ordered are deemed to be sold. We will accept cancellation of an order before value is added – that is prior to packing or dispatch. If it has been packed a $10 cancellation charge may apply reflecting the cost incurred. If courier docket is already in place for this order the full cost of freight incurred by us will be charged. Once dispatched the item may be returned for replacement subject to situations and clauses listed above.
Action Martial Arts Supplies will abide by the intentions of the Consumer Guarantees Act 1993.